Patient Services

Comprehensive Patient Services with NBW Consultants

From the moment a patient schedules an appointment with a provider to the post-encounter billing process, NBW Consultants offers dedicated patient services every step of the way. We provide solutions to address increasing Accounts Receivable (AR) for medical practices, ensuring our clients achieve maximum collections from their patients.

Our team undergoes rigorous training in billing and coding, medical software, and Electronic Health Record/Electronic Medical Record (EHR/EMR) requirements. Equipped to serve practices of any size, we understand the critical importance of streamlining your billing process to target the maximum collection amount for all claims.

NBW Consultants’ Patient Services Include:

  • Billing Accuracy Verification: Utilizing specialized medical software, we ensure billing accuracy.
  • Monthly Physician Billing Statements: We issue monthly statements to eliminate mistakes and ensure a high success rate.
  • Monthly Statements Dispatch: Our Patient Services team sends out monthly paper or electronic statements after validating all balances.
  • Follow-Up Calls: Our dedicated team makes follow-up calls after the billing cycle completion to address outstanding or pending accounts.
  • Outstanding Accounts Reporting: We report outstanding accounts to the provider after two months of receipt.
  • Additional Services: We provide lists of all outstanding accounts for physician and administrative input and deliver self-pay statements with necessary support for timely reimbursement.

Choose NBW Consultants for a seamless patient service experience that enhances your practice’s efficiency and ensures maximum collections.

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